Frequently Asked Questions

The payment for our saffron products is made via PayPal, one of the world’s most reputable online banks. This bank is also responsible for processing all of your payments to eBay. Under no circumstance will we get details of your personal information other than your email address and your postal address. PayPal’s privacy policy is abided by our website; in simpler terms, this means that we will under no circumstance share your personal information (email and postal address) or sell it to third parties.

Over here, we want to make our products accessible to everyone. If our customers prefer to pay through a personal cheque for their purchases, we will gladly accept it. However, it should be mentioned that the saffron products will only be shipped after the cheque that we receive is cleared by our bank.

Customer satisfaction is of utmost importance to us, and we strive to alleviate our customers’ experience and make it better. If our customers are unsatisfied with the quality of their purchased products, they can return them to us. We will gladly refund the full amount of the products that were purchased.

Once you have placed an order for our saffron products, your order will be shipped within the next 48 hours if the products are in stock. Typically, it can take around one to two weeks to deliver your order to your doorstep. Variations in delivery time may also occur during the holiday season, where the delivery period may indefinitely get extended.

As soon as we receive your purchase submission, we need to verify your payment against your order. As soon as we verify your payment, we will send you a confirmation email letting you know that your order has been processed. As soon as your order is packed and ready to be shipped, you will receive another email notifying you to keep an eye on the door as your order is about to be shipped. The email will also include a tracking number so that you can keep track of your package.

Yes, every customer of ours receives an invoice for their order. The invoice will be placed inside your package and will be delivered to you along with your order.

A wishlist is a specific e-commerce feature that is available on most shopping websites online. A wishlist allows customers to construct customized collections of items they want to purchase or might be interested in purchasing. These lists can also be saved so that users can refer to them in the future. Typically, wishlists indicate a customer’s interest in a product but not their intention to buy it right away.

Although we strive to provide the best services to our customers, mistakes can happen. If you end up receiving the wrong order by chance, or if the product you received was damaged, do not hesitate to reach out to us. We have a refund policy for such circumstances, where our customers will be paid in full for their order. All you have to do is send us an email with the picture of your damaged/incorrect order. One of our team members will reach out to you, and once the matter has been verified, you will be refunded the respective amount.

Package tracking is a unique eCommerce feature that has been introduced to benefit customers. Package tracking allows customers to keep an eye on all of the products that they have ordered online. This feature is an easy way of knowing whether your order has been shipped yet or not. Using the package tracking feature that we provide you within your email lets you know exactly where your parcel is and how long it will take for your parcel to be delivered. This will save you from the stress and worry of having to stay at home to accept a parcel at your doorstep.